Refund Policy

Thank you for using BotForge. BotForge is an AI-powered SaaS platform that allows users to create, configure, and deploy AI chatbots using their own knowledge and website content.

This Refund Policy explains how cancellations, refunds, billing issues, and related requests are handled for BotForge subscriptions.

Where purchases are processed through Paddle, Paddle acts as the Merchant of Record. Those payments are subject to applicable Paddle terms and policies, as well as applicable consumer-protection laws. Buyer payment terms may also be governed by Paddle's Checkout Buyer Terms.

BotForge may provide a free plan with limited functionality. Because the free plan does not require payment, it is not eligible for monetary refunds.

BotForge offers paid subscription plans that may be billed monthly or according to the billing period displayed at checkout.

Before completing a purchase, customers will be shown the applicable price, billing frequency, features, and subscription terms.

Paid subscriptions automatically renew unless cancelled before the next billing period.

Customers may cancel their subscription at any time.

Cancellation normally prevents future renewal charges.

Access to paid features generally remains available until the end of the current billing period unless otherwise stated or required by applicable law.

Cancelling a subscription does not automatically create a refund for the current billing period.

Refund requests may be submitted through the applicable Paddle customer support or subscription-management process, or by contacting BotForge support.

Refund requests may be reviewed based on:

• applicable law
• timing of the request
• reason for the request
• service usage
• technical issues
• whether the service was materially defective
• applicable Paddle policies
• evidence of fraud or refund abuse

A refund request does not automatically guarantee a refund unless required by applicable law.

Nothing in this Refund Policy is intended to remove or restrict consumer rights that cannot legally be waived.

Where applicable law provides mandatory cancellation, withdrawal, or refund rights, those rights will continue to apply.

If a significant technical problem prevents a customer from using a material part of BotForge, customers should contact BotForge support so that the issue can be investigated and, where possible, resolved.

Where a material defect cannot reasonably be resolved, refund eligibility may be considered in accordance with applicable law and applicable Paddle policies.

Except where required by applicable law, refunds may not be available for:

• deciding not to use the service after purchase
• failure to use the subscription
• failure to configure a chatbot
• exceeding plan limits
• voluntarily cancelling after a billing period has started
• misuse of the service
• violations of the Terms of Service
• fraudulent or abusive refund requests

This section does not override mandatory consumer rights.

If a customer believes they were charged more than once or were incorrectly charged, they should contact BotForge support or the applicable Paddle support channel.

The transaction will be reviewed and, where appropriate, the issue will be resolved.

Customers are encouraged to contact BotForge or Paddle before initiating a chargeback so the issue can be investigated.

Nothing in this section limits a customer's legal rights to dispute an unauthorized or unlawful transaction.

Where a refund is approved, it will generally be returned through the original payment method where possible.

The time required for the refund to appear depends on the payment provider and financial institution.

If a refund is issued, BotForge may terminate or restrict access to the relevant paid subscription or features associated with the refunded transaction.

BotForge and its payment providers may investigate suspected fraud, payment abuse, repeated refund abuse, or other misuse.

Refunds may be denied where there is evidence of fraudulent or abusive behavior, subject to applicable law.

BotForge may update this Refund Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

For questions regarding BotForge subscriptions, billing, cancellations, or refund requests, contact: mubashirdawood05@gmail.com.

For payments processed through Paddle, customers may also use the support and subscription-management links provided in their Paddle receipt.

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